Refund policy

■ Returns and Exchanges for Customer's Convenience

We are unable to accept returns or exchanges for reasons of customer convenience.

 

■ If the Item You Receive Is Defective or Different from What You Ordered

We will exchange or accept a return of the item.

Please check here for our criteria on defective items.

Please send us the following information by email, filling in and attaching the items below.

1. Please state the orderer's name and order number.
2. Please state whether you would like a return or an exchange.
3. Please attach photos of the defective part or of the incorrect item.

 

Please note that we may be unable to accept a return or exchange if any of the following applies.

Please also note that we will bear the shipping costs for the return or exchange.

• If the request for a return or exchange is not made within 3 days of the item's arrival
• If the item shows signs of use, damage, staining, or odor
• If the item has been altered, washed, or dry-cleaned
• If the item's tags or accessories are missing
• If the item is returned by a method other than the one we specify
• If the item is not in the same condition as when it was delivered and therefore cannot be returned